Return & Refund Policy

1. Introduction

Thank you for shopping with ProPickIn.com (“we”, “our”, “us”). We strive to ensure that you are satisfied with your purchase. This Return & Refund Policy explains how to return products and request refunds. By making a purchase, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 Products Eligible for Return

You may return products purchased from ProPickIn.com if:

• The product is in its original condition and packaging.
• The product has not been used, damaged, or altered.
• The return request is made within 30 days (Approximate) of receipt of the product.

2.2 Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Digital products or downloadable content.
• Personalized or custom-made products.
• Products marked as final sale or clearance items.

3. How to Return a Product

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at info@propickin.com to request a Return Merchandise Authorization (RMA) number.
2. Provide your order number, product details, and reason for the return.
3. Once you receive the RMA number, package the product securely and include a copy of the original receipt or proof of purchase.

3.2 Return Shipping

You are responsible for the cost of return shipping unless the product is defective or the return is a result of our error. We recommend using a trackable shipping method and retaining the receipt until the return is processed.

4. Refunds

4.1 Processing Time

Once we receive and inspect the returned product, we will process your refund within 30 business days (Approximate). Refunds will be issued to the original payment method used at the time of purchase.

4.2 Partial Refunds

In some cases, partial refunds may be issued for products that are not in their original condition or missing parts.

5. Exchanges

5.1 Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original product and place a new order for the desired item.

6. Defective or Damaged Products

6.1 Reporting Issues

If you receive a defective or damaged product, please contact our customer service team immediately at info@propickin.com. We may request photos of the damage or defect for verification.

6.2 Replacement or Refund

For defective or damaged products, we will provide a replacement or refund at no additional cost. Return shipping for defective or damaged products will be covered by us.

7. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our return and refund practices.

8. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at:

ProPickIn.com
Email: info@propickin.com